Terms of Sale

  1. INTRODUCTION
    1. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
  2. ORDER ACCEPTANCE
    1. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
    2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
    3. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
      1. credit/debit card;
      2. via your wallet
  • In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
  • We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
  • Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
  • Our Cancellation. We may cancel your order(s) if:
    1. you do not make any payment to us when it is due;
    2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
    3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
    4. being capable of fulfilled due to product(s) not being available.
  • DELIVERY OF YOUR ORDER
    • Delivery Costs. The costs of delivery will be as displayed to you on our Site.
    • Delivery Date. This information will be displayed to you on our Site. Local delivery time is 4 to 5 working days and international shipment may take 10 to 15 working days.
    • Delivery Delays:
      • if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
  1. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
  2. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
  3. In case of non availability of the receiver, the courier will make 3 attempts. But if all 3 attempts are made and delivery is not successful than customer has to pay delivery charges to book it again.
  • Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
  • Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
  • We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
  • RETURNS
    • The table below sets out our conditions for returns:

a.       You have received a wrong product;

b.      You have received a product that is not as described on the Site; or

c.       You have received a damaged product.

d.      You have changed your mind.
  • Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
    1. A product that has been used or damaged by you or are not in the same condition as you received them;
    2. any consumable product which has been used
    3. Customized size orders

 

  • Contacting Us (arrange a Return).You may contact us through email, social media, or by calling our number on +971 52 481 0306
  • Your Refund:
    • . For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
      1. if the products are faulty or not as described on our Site; or
      2. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;

  • Refund Procedure.We will issue a refund to you in the form of credit note in your wallet.
  • Refund Timescale.Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
    • . if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or

if you have cancelled your order before shipping, an automated refund will be provided back to you.